Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 01623 428412, Monday to Friday from 8am to 6.30pm (until 5pm on Wednesdays)
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm (until 5pm on Wednesdays)

Please contact us as soon as possible; when you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment:

  • use our appointment request form, Monday to Friday 7am to 4pm
  • phone us on 01623 428412, Monday to Friday from 8am to 6.30pm (until 5pm on Wednesdays)
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm (until 5pm on Wednesdays)
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
  • use your SystmOnline account

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

SystmOnline

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Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Appointments are for one person only.

We aim to see you within 30 minutes of your appointment time. However, delays can occur, and we appreciate your patience if this happens.

Routine appointments are 10 minutes in duration. Emergency appointments are 10 minutes in duration and the doctor will only have time to deal with the urgent problem and no other problems, unless they are connected.

  • Please could you ensure that mobile phones are turned off during your visit to the Practice, especially during your consultation with the Doctor or Nurse.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – SystmOnline
  • phone us on 01623 428412, Monday to Friday from 8am to 6.30pm (until 5pm on Wednesdays)
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you have any other access or communication needs
Interpreter services are available for patients whose first language is not English. However, these do take a few days to arrange.

Interpreter services are also available over the telephone for appointments needed where there is no time to book an interpreter to attend. The service is provided by Pearl Linguistics.

Should patients be unable to attend an appointment where an interpreter is assisting them, please cancel with as much notice as possible, as if the interpreter attends and the patient does not, the NHS will still be charged for the interpreters time.
Please note, if you are having an intimate examination, a chaperone can be provided. All reception staff are trained chaperones. This service is available to both female and male patients.

Please ask a member of the reception team for details.

Home visits

Home visits are at the discretion of the Doctor and are reserved for terminally ill patients, truly housebound patients whose condition would deteriorate if they travelled to the surgery, patients in nursing/residential homes or those patients who are deemed by the doctor to be too ill to attend the surgery. Where the patient or relative has doubts, they should talk to a health care professional and a visit may be agreed.

To request a home visit, it’s helpful if you phone the practice before 10am.

Patients without transport and parents with children should seek the help of family, friends or neighbours.

Common symptoms in children and adults such as fevers, flu (except swine flu in children under one year of age), cold, cough, sore throat, ear ache, headache, diarrhoea, vomiting and most abdominal pain and adults with back pain, general malaise, abdominal pain etc.

Extended Access

We offer Extended Hours on Thursdays 7.15am – 8.00am with the Doctor and Health Care Assistant. We also offer Extended Hours on Thursday evenings 6:30pm – 8:00pm with the doctor only.